Legal Information

Terms & Conditions

These Terms and Conditions govern all service arrangements made through BlackRide Car Service for limo and chauffeur services in Tampa, St. Petersburg, Orlando, Sarasota, and all of Central Florida.

Last Modified: May 1, 2025

General Provisions

BlackRide Car Service, LLC, located in Tampa Bay, Florida (USA), facilitates the booking of transportation services through its proprietary online platform, including integrations with third-party tools and mobile applications (collectively, "BR Tools").

The company arranges transportation for users through independent ride service providers ("Transportation Providers" or "TPs") but does not directly provide transportation services. Its role is to coordinate service agreements between users and independent TPs.

These Terms and Conditions govern all service arrangements made through BlackRide Car Service and define the relationship between the user, BlackRide Car Service, and the TP. Any conflicting terms presented by users are not recognized unless explicitly agreed to in writing by company management.

Contractual Relationship

BlackRide Car Service is not a transportation provider nor an agent of any TP. The company acts solely as a facilitator, granting users direct access to services from independent TPs.

Agreements between BlackRide Car Service and TPs establish a "contract for the benefit of third parties," giving users enforceable rights to receive transportation services.

The user's contract is limited to the arrangement of transportation. The total booking cost includes a coordination fee for BlackRide Car Service and payment to the TP for the ride itself.

Booking Confirmation

A contract begins when a user submits a ride request via BR Tools or phone.

An acknowledgment of the request is sent by email, followed by a separate booking confirmation, which finalizes the agreement and grants the user the right to receive transportation from the assigned TP.

User Registration

Users must provide accurate and truthful information when registering through BR Tools.

Automated, incomplete, or fraudulent registrations are strictly prohibited.

Reservations, Payments, Cancellations & No-Shows

Payment Requirements

  • •Full payment is required at the time of booking to confirm a reservation.
  • •Priority scheduling is given to users who complete payment.
  • •Accepted forms of payment include all major credit and debit cards.
  • •Cash payments are not accepted, except for optional gratuities.
  • •Additional charges may apply for tolls, extra stops, waiting time, or unforeseen service-related expenses.

Cancellation Policy - Sedans, SUVs & Transit Sprinters

  • •Cancellations must be made at least 24 hours prior to pickup.
  • •A non-refundable cancellation fee of $35 applies.
  • •For Transit Sprinters, this fee is $65 or 25%, whichever is greater.
  • •All cancellation requests must be submitted through BR Tools.

Cancellation Policy - Stretch Limos, Party Buses & Limo Sprinters

  • •A non-refundable cancellation fee of $200 or 25% of the total fare (whichever is greater) applies.
  • •Cancellations made within 24 hours of the scheduled pickup time will be charged 50% of the total fare.

No-Show Policy

  • •A reservation will be marked as a no-show if the user is unreachable within 30 minutes of the scheduled pickup time (60 minutes for airport or train station pickups).
  • •Failure to appear without prior notice will result in a full charge for the reserved service.

Waiting Time

  • •Complimentary waiting periods: 60 minutes for airport or train station pickups, 15 minutes for all other pickup locations.
  • •Waiting time beyond these grace periods is charged per minute.

Rebooking Policy

  • •Reservation changes must be requested at least three hours before the scheduled pickup.
  • •Rebookings are treated as new reservations and may be subject to original cancellation terms.
  • •Requests for changes or re-bookings can be submitted by phone, email, or through the BlackRide Car Service website.

Passenger Conduct and Vehicle Policies

  • •Passengers must comply with all applicable traffic laws and follow the Transportation Provider's instructions during the ride.
  • •Smoking is strictly prohibited in all vehicles.
  • •Food consumption is discouraged. Alcoholic beverages may be permitted only with prior written approval.
  • •Cleaning fees may be charged for spills, stains, or any damage caused by passengers.

Pricing, Payments, and Additional Fees

Pricing is based on the selected vehicle class, route, and any requested service add-ons.

Additional charges may apply for extra mileage, extended ride time, or waiting beyond the complimentary period. Hourly bookings include a mileage cap; exceeding this cap will incur extra fees.

Liability

  • BlackRide Car Service is not liable for damages, losses, or injuries unless they result from gross negligence or willful misconduct.
  • Transportation Providers and their drivers are independent contractors and are not employees of BlackRide Car Service.
  • The company is not responsible for any lost, stolen, or damaged personal items.
  • BlackRide Car Service does not guarantee the accuracy of content presented within BR Tools. The company is not liable for content-related errors unless caused by gross negligence or intent.

Contact Information

For questions about these Terms & Conditions or to make changes to your reservation, please contact us:

Website: www.BlackRideCarService.com

Email: info@blackridecarservice.com

Phone: (813) 524-0988

Mailing Address:

BlackRide Car Service, LLC
Tampa Bay, FL
View Privacy PolicyBack to Home